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Time of Delivery:
Standard product line: We are sure you
will understand that delivery can occasionally range from 7 days up to 2 or 3 weeks
because not all articles of our manufacturers are in stock.
New product lines can
be ordered in advance. After receiving from our supplier, we will deliver the orders on
hand in the order of arrival.
Backlogs: If necessary, we deliver parts of the order. As soon as outstanding
items become available, we will deliver the remainder. Outstanding items are handled at
ruling prices. If complete delivery is not possible and you do not wish back order
delivery, please inform us when ordering.
Backlog lists are only valid with delivery reservations by the manufacturer. They are
no acknowledgments of order.
Terms of Payment:
For first orders, we accept advance payment,
credit card or C.O.D (collect on delivery) only. C.O.D
only for orders from within Germany. Credit cards will be
accepted only for orders from outside of Germany. In Germany payment by bank debit will be
accepted too.
Postage and packing will be calculated
at our own costs. If you prefer advance payment, we will send you a pro forma invoice. The
articles will then be hold for you for a time of four weeks. After settling the pro forma
invoice, the articles including the original invoice are immediately sent to
you.
The goods remain our property until the amount is paid in full. lnvoices (net amounts)
become immediately payable. We do not grant discount.
Please be aware of transferring the money without charges for
us.
Please, do not make advance payment or send checks prior to receiving the pro forma
invoice from us.
We accept VISA, Euro/Mastercard
and American Express only for orders from outside of Germany. We do not
accept checks.
We have been forced to add a duty of 3 % if you order from outside
Germany (Export Handling Rate, at the moment we charge a reduced amount of
2,5% if you live outside the European Community).
On payment from outside Germany by bank transfer we give you a bonus of 2.4
% (NON-EU) resp. 2.9 % (EU).
Claims:
Despite highest control standards and great
caution, product defects cannot be completely precluded, due to improper handling or
shipping. We ask you of immediate notification of any damage. Defective packing cannot be
subject to complaint.
Return:
If not
satisfied, you may return the product within 14 days after arrival of shipment, provided
it is unused and in original packing.
Please, send returns sufficiently stamped and by parcel post.
If complaints are justified, we
will refund postage.
lnsufficiently stamped packages cannot be considered.
Please, do always state the cause for returning and complaining. Do also enclose invoice
number and customer number.
Return items to: Lokshop GmbH, Froschhoehle 9, D 76229 Karlsruhe, Germany
Shipping:
Within Germany per shipment a minimum of
6 Euro within Germany.
Shipment
surcharges due to special delivery, bulky parcels, etc. are invoiced by expenditure.
abroad: by expenditure only.
Shipping via post- and parcel service. In the case of complete delivery, this is
effective for each individual order. lt does not include all existing orders.
Shipping is on risc of receiver.
Price Validity:
All deliveries will be charged
with the prices which had been valid at time of ordering, if the delivery
occurs within 4 month after ordering. If delivery is later than 4 months
after ordering, we will charge the actual prices.
Price specifications of 0,00 means, that we have no prices yet from our
producers. The exact prices or price estimates are available on separate
request.
Warranty:
Defects entitle the customer to lay claim to
repair or the delivery of substitutes. In certain cases we reserve the right of canceling
the contract. The paid price will then be refunded. Further claims, regardless of their
legal grounds, in particular damage resulting from defective items, cannot be considered.
For
both parties place of jurisdiction is Karlsruhe.
Cancellation:
Possible cancellations can only be accepted in
writing. .
In General:
The prices include the German VAT of actually
19 %. If we ship outside the European Community we will decrease the bill by the amount of
the German VAT.
Legal regulations on shipping are in effect.
Price changes, mistakes and delivery possibilities are conditional.
Deviating arrangements need written confirmation by our company.
Mail address:
Lokshop GmbH
Froschhoehle 9
D 76229 Karlsruhe
Germany
U-STID/VAT-ID DE 272152824
Phone: +49 721 49035-0
Fax: +49 721 49035-20
© Copyright 1998 - 2011 Lokshop GmbH |
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(We always charge in Euros) |
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